I don't store your information or use it for any purpose other than filling your orders. You won't be signed up for any emails automatically simply by shopping, you have to explicitly sign up and request emails. Your personal information will never be shared with third parties. Your payment processor will obviously need your information, but none of that is stored or used by A Cake To Remember. Unless I'm legally obligated to use your personal info, I won't use it other than sending newsletter to people who have signed up themselves.
Please check processing and shipping estimates on each item before ordering. The time it takes to create and ship items can vary. I ship packages Monday through Friday except on federal holidays.
It's the buyer's responsibility to enter the correct shipping address at the time of purchase. I'm unable to verify international addresses through the US postal system, so please double-check that the shipping address you have entered is correct. I send shipments to the address that the customer entered!
ORDERS OUTSIDE THE US CAN TAKE UP TO TWO MONTHS TO ARRIVE ONCE THEY'RE SHIPPED, DEPENDING ON THE COUNTRY. I HAVE NO CONTROL OVER DELIVERY TIMES! If you'd like to upgrade your shipping to a faster method please contact me before placing the order. International shipping is very expensive and I ship everything first class international unless you want to pay for a shipping upgrade.
Packages that are returned to me by the post office for any reason other than the wrong amount of postage will be refunded minus the shipping cost and the transaction will be cancelled. I'll contact you to let you know so that you can repurchase with a corrected mailing address if that was the issue.
Molds can usually be shipped the first business day after the order is received, and sometimes on the same day if the order is placed before 9am EST.
Paper items, supplies, and paper items can usually be shipped by the next business day.
Gumpaste may take up to a week to be ready to ship, so please check before ordering if you're on a deadline!
Refunds and Exchanges
Please be aware that gumpaste flowers are very fragile, and they are easily broken. I'll pack everything carefully to ensure safe shipping, but the possibility of damage does exist Please check the package when it arrives and let me know about any damage within 48 hours of receiving the box.
If you do receive a package of gumpaste and there is a lot of damage (which is unlikely, but it can happen) let me know and I'll work with you to either ship more, or give instructions to help you with repairs.
If you want to return silicone molds due to a problem with the mold you need to let me know within 48 hours of receiving it, and you'll need to pay for the return postage. If the molds are returned in original condition I can refund your payment minus the cost of postage. If the molds are returned with damage from misuse on your end (cuts, tearing, melted areas) no refunds will be issued.
Wafer paper has to be unopened to be returned, due to its fragile nature.
Returns on other custom items are handled on a case-by-case basis depending on the level of personalization. Please contact me within 48 hours of delivery if there's a problem with your purchase.
The customer is responsible for return postage on all returns.
Please take post office shipping time estimates into account. The USPS doesn't guarantee delivery dates, and while I ship everything as quickly as I can I have no control over the date that a package will arrive. Once a package is marked as delivered by the post office I have very little control over the information I can get from them. If you have a problem with a delivery please check with your local post office since they'll have the most updated information.
Feel free to email me beforehand if you have specific questions or need a closer photo of an item. Everything that I have listed is described as best as I can. I'll be glad to answer any questions that you have before you buy. Email to firstname.lastname@example.org
Additional Policies and FAQs
All import taxes involved with foreign orders are the buyer's responsibility. Any delays due to customs are totally out of my control, so be aware that your package might end up taking longer to deliver if it has to go through customs and plan accordingly.
Items ship from zip code 23238 in Virginia, USA.