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I make, package and ship every order myself, and I take care to inspect each order before mailing to make sure that it's exactly what was ordered. If you have a problem with your order and need help, you can contact me using the contact form here: https://acaketoremember.com/contact-1
If you want to return silicone molds due to a problem that you have with the mold, you need to let me know within 48 hours of receiving it, and you'll need to pay for the return postage. If the molds are returned in original condition I can refund your payment minus the cost of postage. If the molds are returned with damage from misuse on your end (cuts, tearing, melted areas) no refunds will be issued. All returns must be put back in the mail within 5 business days of me approving the return.
Can I Get A Return Shipping Label?
The customer is responsible for return postage on all returns. I don't provide return shipping labels unless the item was defective to begin with. Please read the description of the item before purchasing to verify sizes and quantities.
How Much Will I Be Refunded?
For items that shipped free, any returns or exchanges will have the actual post office cost of shipping deducted from the refunded amount except in the case of items that were received damaged. To verify damage I need to get photos of the item and the packaging so that I can potentially file a claim with the post office.
I Didn't Get My Package, Can I Get A Refund?
If you didn't get the package but the post office marked it as delivered, you need to contact the post office to see where the delivery was left. They have GPS on their scanners and are able to see exactly what address the package was delivered to. If they made a mistake they will have to help you get the package back. If the package was delivered to your address, they won't be able to help you.
In cases where a package was delivered to your address but you can't find it, I am unable to refund. You should file a stolen mail report with the post office and your local police so that they can track cases and see if there are patterns of mail theft. Please contact me if this is your situation so that I know what's going on!
If the package wasn't delivered and the tracking doesn't show that it was received, please contact me and I'll arrange a solution.
Please take post office shipping time estimates into account. The USPS doesn't guarantee delivery dates, and while I ship everything as quickly as I can I have no control over the date that a package will arrive. Once a package is marked as delivered by the post office I have very little control over the information I can get from them. If you have a problem with a delivery please check with your local post office since they'll have the most updated information.
Feel free to email me beforehand if you have specific questions or need a closer photo of an item. Everything that I have listed is described as best as I can. I'll be glad to answer any questions that you have before you buy. Email to firstname.lastname@example.org